Frequently Asked Questions
Everything you need to know about shopping with The Vitamin Shop.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply use our online portal to generate a prepaid return label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
Are your materials sustainably sourced?
Yes, we are committed to ethical fashion. Over 80% of our current collection is made from organic cotton, recycled polyester, or sustainable Tencel fibers.
Can I change or cancel my order after it is placed?
Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 60 minutes of placement by contacting our support team via live chat.